Vet practices
Articles
Articles for vet practices
Plain-English analysis for practice owners, managers and reception teams, with more added for vet practices all the time.
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News and rules
The prescription changes: what they mean for your phones Capped fees, written prescriptions on request and published price lists are coming. Your phones will feel it first. Read the article -
News and rules
What happens to your practice phones, alarm and card machine on 31 January 2027? Copper landlines stop on 31 January 2027. Phones are the easy part; alarms, card machines and back-up lines are where practices get caught out. Read the article -
News and rules
Your practice is about to be licensed: what reform means for reception Vet practices are set to be regulated as businesses. Reception and the phones are where much of that will be judged. Read the article -
Independents and groups
Independent versus corporate: where small vet practices can still win Independents can't match the groups on scale. They can beat them on knowing their clients, and that starts with the phone. Read the article -
Independents and groups
Part of a group? How to make the case to head office for better phones Head office chooses the systems, but the practice feels the pain. A short, evidence-based case is how practice managers get changes made. Read the article -
Systems
Does your phone know who's calling? Linking phones to RoboVet, Merlin, Provet and the rest When the phone talks to the practice system, reception sees the pet's record before saying hello, and missed calls become call-back tasks. Read the article -
Phones and calls
What does a missed call cost a vet practice? At £60 a consultation, three lost visits a day costs a practice around £47,500 a year, before emergencies or lost clients. Read the article -
Phones and calls
The 8:30 Monday problem: how many clients give up before you answer? Weekend worries all arrive at once on Monday morning. Callers who hear an engaged tone often ring the next practice. Read the article -
Phones and calls
The out-of-hours hand-over: a rule, not just good service When the practice closes, the phone becomes the only route to help. The Royal College requires clients to be given clear details. Read the article